Terms & Conditions

Termsand Conditions

Supermarket in your hands

Welcome to the Meri Dukaan Website at www.meridukaan.co.za. Please take a moment to read these terms and conditions including our policies (“Terms”) to understand how they apply to your use of our Website and any products or services that may you may order online.

Please read these rules carefully.

USE OF AND/OR REGISTRATION ON ANY ASPECT OF THE WEBSITE WILL CONSTITUTE YOUR AGREEMENT TO COMPLY WITH THESE RULES.

If you cannot agree with these rules, please do not use the Website. In addition to reviewing this Agreement, please read our Privacy Policy and Copyright Policy. Your use of the Website constitutes agreement to their terms and conditions as well.

If you have any questions regarding our Website, the Terms, products or services, please click here to contact us.

who we are

All our General Terms in one place

Who owns this Website?

The Meri Dukaan Website at www.meridukaan.co.za is owned and operated by Meri Dukaan Retailers (Pty) Ltd (“Meri Dukaan”), a company registered in the Republic of South Africa under company registration number 2018/422077/07, which has its registered office at 12A, Alphen Square North, 845, 16th Road, Randjespark, Midrand. All rights and/or defences afforded to us in these Terms shall stand to the benefit of our group companies.

Terms and conditions apply

These Terms apply to your use of this Website. By using this Website, you acknowledge that you have read and understood these Terms and agree to be bound by them. They represent our entire agreement with you and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law. Please do not use our Website if you do not agree to be bound by these Terms.Online purchases from our Website are subject to these Terms.

Amended or updated terms

We may periodically update or change the Terms without notice. You should check them from time to time, as your continued use of our Website will mean you accept any updated or revised Terms.

Law and arbitration

This agreement is governed by the laws of the Republic of South Africa. Any dispute arising in relation to our agreement with you shall, to the extent permitted by law, be referred to arbitration in Cape Town at a venue to be determined by us applying the Uniform Rules of the High Court of South Africa.

Use of our Website

You are welcome to browse or use our Website for your own personal,
non-commercial shopping and information purposes only. No other use is
permitted without our prior written consent.

The unauthorised use,copying, reproduction, variation, modification or distribution of the content of this Website, the uploading of any unlawful or damaging information or viral software, or the creation of any links to our Website from any other site whatsoever, is strictly prohibited.

Unless otherwise specified, the Website is intended for your personal
use only.

You may not authorise others to use the Website, and you are responsible for all use of the Website by you and by those you allow to use, or provide access to the Website.

You may not impersonate, imitate or pretend to be somebody else when using the Website.

You may not provide to or post on or through the Website any graphics,text, photographs, images, video, audio or other material that constitutes junk mail, spam, advertising and/or commercial offers.

You may not repeat the same posting multiple times in a day or week.

You agree not to use any obscene, indecent, or offensive language or to
provide to or post on or through the Website any graphics, text,
photographs, images, video, audio or other material that is defamatory, abusive, bullying, harassing, racist, hateful or violent.

You agree to refrain from ethnic slurs, religious intolerance, homophobia and
personal attacks when using the Website.

You agree not to use any sexually explicit language or to provide to or post on or through the Website any graphics, text, photographs, images, video, audio or other material that is sexually explicit.

You may not provide to or post on or through the Website any graphics,text, photographs, images, video, audio or other material that is encrypted, invades anyone’s privacy, or illustrates, references or
encourages conduct that would constitute a criminal offence, give rise to criminal liability or that otherwise violates any statute or regulation.

You agree to use the Website only for lawful purposes and
you acknowledge that your failure to do so may subject you to civil and criminal liability.

You are responsible for ensuring that any graphics, text, photographs,images, video, audio or other material you provide to or post anywhere on the Website does not violate the copyright, trademark, trade secret or any other personal or proprietary rights of any third party or is provided or posted with the permission of the owner/s of such rights.

The Website may contain graphics, text, photographs, images, video, audio and other material that is clearly identified for your use

(“Assets”).

The Assets are protected by copyright, trademark and other intellectual property laws. Nevertheless, we grant to you the limited, non-exclusive rights and license to use the Assets solely as described
on the Website, as limited by this Agreement, and provided further that you keep intact any and all copyright and other proprietary notices.

This includes the “look and feel” of the Website and the advertising thereon

(“The Website Content”)

The Website Content is protected by copyright, trademark and other intellectual property laws and is the property of Meri Dukaan and its authorized service providers.

The copying, reproduction, publication, display, rearrangement, redistribution, modification, revision, alteration, cropping, resizing, reverse engineering, movement, removal,deletion, or other use or change by you,directly or indirectly, whether by omission or commission, of any such Website Content, including but
not limited to the removal or alteration of advertising, is strictly prohibited.

You may not in any way make commercial or other unauthorised use, by publication, re-transmission, distribution, performance, caching or otherwise, of material obtained through the Website except as permitted
by statute or expressly permitted in writing by this Agreement or the Website.

You agree not to disrupt, overwhelm, attack, modify, reverse engineer or interfere with the Website or its associated software, hardware and/or servers in any way, and you agree not to impede or interfere with others’ use of the Website.

Other than connecting to our and our third party service provider’s servers by http requests using a Web browser, you may not attempt to gain access to our servers by any means, including, without limitation, by using administrator’s passwords or by masquerading as an administrator while using the Website or otherwise.

You acknowledge that Meri Dukaan and its third party service providers have not reviewed and do not endorse the content of all sites linked to and from this Website, and are not responsible for the content or
actions of any sites linked to or from this Website. Linking to any service or site is at your sole risk.

You agree to indemnify Meri Dukaan against any loss, damage, harm, claim or any other cost whatsoever that we may sustain as a result of your use of our Website and/or its contents contrary to these Terms.

We use cookies to identify the computer device with which you connect to our Website.

We reserve the right to restrict your use and access to our Website or part thereof in the event of any unauthorized use.

We reserve the right to suspend our Website or any part thereof or terminate your account at any time if we, in our sole discretion,determine that you are not using the Website in compliance with these Terms or if we believe the information provided by you is untrue, inaccurate or incomplete.

Any indulgence of extension of time granted to you shall not be construed as a waiver or variation of any of our rights or remedies in these Terms or law.

Use of our Website outside South Africa

Customers who are not resident in South Africa are welcome to use our Website in accordance with these Terms to make online purchases provided that the delivery address is in South Africa.
INTERNET MERCHANT REQUIREMENTS
Delivery policy
Subject to availability and receipt of payment, requests will be processed within
1 day and delivery confirmed by way.

Export restriction (Optional)
The offering on this website is available to South African clients only.

Return and Refunds policy
The provision of goods and services by Meridukaan Pty Ltd is subject to availability. In cases of unavailability, Meridukaan Pty Ltd will refund the client in full within 30 days.
Cancellation of orders by the client will attract a 10 % administration fee.

Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Meridukaan Pty Ltd bank account, the details of which will be provided on request.

Card acquiring and security
Card transactions will be acquired for Meridukaan Pty Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Meridukaan Pty Ltd separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility
Meridukaan Pty Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and Meridukaan Pty Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.